The Company disclaims all liability and confirms that it will not, under all conditions, entertain any appeal for a return of any request made on www.proueducation.com
The operation or method of exchanging the Company’s services for any other services rendered by the Company is referred to as ‘Exchange.’ After putting an order for a course on the website, but before accessing and availing the course, the User may request an Exchange of Course with another course accessible on the platform. The Company will provide an intimation to the User requesting either “Exchange” or “Replacement,” and the User will receive clarification of the replacement.
The User can request an exchange before accessing the course online on the platform of the User. If the Company disagrees with an exchange request due to a non-technical issue, the User can file a dispute. We encourage the User to review the course and its subjective nature before making the request to avail of such services. The User needs to raise the exchange request within 7 days of availing of the course online.
For a refund request, the User may submit a request on the Company’s website, and a Company representative will contact the User at the registered phone number given by the User on the Platform. The Refund request shall be entertained and processed if the Company has failed to provide the course availed for by the User within 7 days, of course, starting date. In no other circumstance, the Company shall process a refund request. The Company stands to be at the sole discretion to refund to the User and all the refunds shall be processed after such statutory deductions. All the refunds shall be credited to the source of the payment received by the Company from the User. In certain situations, the refunds shall reflect in the payment source in 3-5 working days and the Company disclaims all liabilities for the same.